Refund Policy
At Distress Gear, we are committed to providing quality products and excellent customer service. Please read our Refund Policy carefully before placing your order.
By placing an order with Distress Gear, you acknowledge that you have read and agree to the terms of this Refund Policy.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the problem
Once we've reviewed your claim, we'll determine the appropriate resolution, which may include a replacement, partial refund, or full refund, depending on the circumstances.
Non-Refundable Purchases
We do not offer refunds for:
- Change of mind
- Buyer's remorse
- Failure to read the product description before purchasing
- Incorrect shipping information provided during checkout
- Damage caused by misuse, accidents, or unauthorized modifications
- Products that were delivered as described and are functioning as intended
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has been shipped, it can no longer be cancelled.
Refund Processing
If a refund is approved, it will be issued to your original payment method.
Depending on your financial institution, refunds typically appear within 5–10 business days after the refund has been processed.
Contact Us
If you have any questions about your order or need assistance, please contact us through the Contact page on our website.
Our support team is committed to responding promptly and helping resolve your issue as quickly as possible.
Additional Information
Distress Gear reserves the right to deny refund requests that do not meet the conditions outlined in this Refund Policy.